Oasis Shisha Lounge
- Glasgow, UK -
The refurbishment of Scotland's most famous
and UK's biggest shisha lounge required
maintaining a specific character and club vibe
which is unique amongst shisha lounges.
RIT Design has innovated this character,
within a highly contemporary design and by
adding an exquisite opulent feel to it. The
grand book-matched granite slabs imported
from Brazil, with gold particles within, in
contrast with the astonishingly contemporary
grey stone and the highest quality of teal velvet
create an aesthetic unique to Oasis. The copper
touches, triangular pink mirrors, white ropes
and the dark wooden cage are all features that
give Oasis the ultimate contemporary &
innovative feel.
RETURNS POLICY
We take great care to represent our products as accurately as possible and work closely with specialist manufacturers. Fewer returns help us keep prices competitive and reduce unnecessary transport, so we kindly ask that you read this policy carefully before ordering.
You have a maximum of 14 days to request to return items. We cannot accept return requests made after this period so please make sure you're happy with your order as soon as it arrives.
Please keep all original packaging until you are certain you’ll be keeping the item. Returns may be refused if the packaging has been discarded, or a re-packaging fee may be deducted from your refund.
If an item arrives damaged or faulty, please take clear photos of the issue and let us know within 48 hours of delivery by WhatsApp or SMS on
+44 7852 527 791.
Checking Your Order
All items must be checked immediately upon delivery. If an item arrives damaged, faulty, missing, or incorrect, you must notify us within 24 hours of delivery. Claims must be supported with clear photographs of both the item and its packaging. Where external damage is visible, this should be noted with the courier at the time of delivery.
Claims reported outside this timeframe may not be accepted.
Please keep all original packaging until you are certain you will be keeping the item.
Damaged or Faulty Items
If an item arrives damaged or has a manufacturing fault, please contact us within 24 hours with a detailed description and supporting images. While we assess the issue with our suppliers, the item and all packaging must be kept safe and unused.
Depending on the nature of the issue, we may offer a replacement item or replacement parts, where available, in line with our suppliers’ policies. Refunds or replacements are only issued once the issue has been validated and, where required, the item has been returned and inspected.
As a remote retailer, we are unable to send technicians for repairs or inspections. The only services we can arrange are delivery or collection.
Minor cosmetic variations, natural material characteristics, or handmade finishes are not considered faults.
Change-of-Mind Returns
If you change your mind, you may request a return within 14 days of delivery. All returns must be authorised before being sent back.
Returned items must be unused, unassembled, unaltered, and in brand-new, resaleable condition, with all original packaging intact. You are responsible for the item and its condition until it is safely returned to us.
Original delivery charges are non-refundable. Return and collection costs are the responsibility of the customer.
Return Costs & Collections
Due to the size, weight, and fragility of many of our items, returns often require specialist couriers rather than standard parcel services. As a general guide, collection costs typically range from £15–£80, depending on the item, location, and handling requirements. For particularly large, heavy, or fragile items, return costs may be approximately 10% of the item’s value.
These figures are indicative only. Exact costs will be confirmed before any collection is arranged.
You may also arrange your own return using a reputable courier. Any service used must include appropriate insurance for loss or damage, as we cannot issue refunds for items that are lost or damaged in transit.
All collections must take place from the original delivery address unless agreed otherwise in writing.
Fragile, Glass & Mirrored Items
Glass, mirrored, and highly fragile items require specialist handling. Most standard couriers exclude these items from compensation cover. If you choose to return such items using an unsuitable courier and damage occurs, we will be unable to issue a refund.
We strongly recommend specialist couriers for these returns and are happy to advise on suitable options.
Packaging, Deductions & Refused Returns
All returns must include the original packaging. This protects the item in transit and allows us to return it to stock where possible.
If an item is returned without its original packaging, or with inadequate packaging, we reserve the right to refuse the return or apply a deduction of up to 20% to reflect reduced resale value. Additional deductions may be applied if damage occurs due to insufficient packaging.
Items returned used, assembled, altered (including cut wires or shortened chains), or without prior authorisation will not be accepted.
Refund Processing
Refunds are processed only after returned items have been received and inspected. Please allow up to 14 days from receipt of the return for your refund to be completed. Refunds are issued to the original payment method.
Handmade & Natural Variations
Many of our products are handmade and hand-finished. As a result, slight variations in colour, finish, size, or shape are natural and expected. All dimensions are approximate. These characteristics are not considered faults.
Statutory Rights
Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015.